Terms and Conditions

1.1 Account means the registered user account created by you to access the Service.

1.2 Content means any document, image, file, text, data, or other material submitted, uploaded, or transmitted by you to the Service.

1.3 Report means the machine-generated output, analysis, indicator, or score produced by the Service in response to your submission of Content.

1.4 Subscription means any paid plan or package selected by you to access premium features of the Service.

1.5 Technology Partners means third-party providers of artificial intelligence, machine learning, detection, authentication, hosting, infrastructure, and related technologies that CleanHire integrates, licenses, or relies upon to deliver the Service.

1.6 Business Day means any day other than a Saturday, Sunday, or public holiday in Singapore.

2.1 AI-Assisted Decision Support Only. The Service is an AI-assisted analytical tool that produces indicative Reports on documents submitted by you. Reports are provided strictly as decision support and for informational purposes only. Reports do not constitute, and must not be treated as, authoritative determinations, legal findings, forensic conclusions, expert opinions, or definitive statements of authenticity, validity, or fraud.

2.2 Probabilistic Output. Reports are generated by probabilistic artificial intelligence and detection models. Such models are inherently limited, may produce false positives and false negatives, may be affected by input quality, document type, formatting, language, image resolution, or evolving techniques used to create or manipulate documents, and their accuracy cannot be guaranteed.

2.3 Independent Verification Required. You are solely responsible for independently verifying any finding, indicator, or conclusion suggested by a Report before taking any action that may affect any person, employment relationship, business decision, or legal interest. You acknowledge that no Report is a substitute for professional human judgement, qualified expert review, or official verification from the issuing authority of a document.

2.4 No Professional Advice. Nothing generated by the Service constitutes legal, forensic, employment, immigration, compliance, regulatory, investigative, medical, or financial advice. You should obtain independent professional advice before acting on any Report.

2.5 Service Evolution. We may modify, enhance, suspend, or discontinue any feature, component, model, or aspect of the Service at any time without notice or liability. Pricing, limits, and features of Subscriptions may change from time to time.

3.1 Eligibility. You must be at least eighteen (18) years old and legally capable of entering into a binding contract under the laws of your jurisdiction to use the Service. The Service is intended for business and professional use and, to a limited extent, prosumer use. It is not intended for use by minors.

3.2 Account Information. You agree to provide accurate, current, and complete information during registration and to keep such information up to date. You are solely responsible for safeguarding your Account credentials and for all activity occurring under your Account, whether or not authorised by you.

3.3 Suspension. We may suspend, restrict, or terminate your Account at any time, with or without notice, if we reasonably believe you have breached these Terms, used the Service in a manner that exposes CleanHire or any third party to risk, liability, or harm, or engaged in any prohibited activity under Clause 5.

4.1 Freemium and Paid Plans. The Service is offered on a freemium basis with optional paid Subscription plans that unlock additional features, quotas, or capabilities. The specific features, limits, and fees applicable to each plan are set out on our website and may be updated from time to time.

4.2 Auto-Renewal. Subscriptions are billed on a monthly recurring basis and will automatically renew for successive monthly periods unless cancelled by you prior to the next renewal date. By subscribing, you authorise us and our payment processors to charge your nominated payment method on each renewal date.

4.3 Cancellation. You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of the then-current billing period. You will retain access to paid features until the end of that period.

4.4 No Refunds. Except where required by applicable law, all fees are non-refundable. Unused credits, scans, or quotas do not carry over, are not redeemable for cash, and expire at the end of the billing period or as otherwise specified.

4.5 Taxes. All fees are exclusive of goods and services tax, value added tax, withholding tax, and any other applicable taxes, duties, or governmental charges, which shall be borne by you.

4.6 Payment Failures. If a payment fails, we may suspend or restrict your access to paid features until payment is successfully processed. We are not obliged to provide service continuity during any period of non-payment.

5.1 General Acceptable Use. You agree to use the Service only for lawful purposes, in compliance with all applicable laws and regulations, and in a manner consistent with these Terms.

5.3 Consequences of Breach. Any breach of this Clause 5 constitutes a material breach of these Terms and entitles us to suspend or terminate your Account immediately, retain all fees paid, and pursue any and all remedies available at law or in equity.

6.1 Your Responsibility for Content. You are solely responsible for the Content you submit to the Service. You represent and warrant that you own or have obtained all necessary rights, consents, authorisations, and permissions to submit the Content for processing by the Service and by our Technology Partners, and that such submission does not and will not violate any law, contract, confidentiality obligation, or third-party right.

6.2 Processing and Non-Retention. Content submitted to the Service is processed in real time and is discarded after processing. We do not retain copies of submitted Content beyond the period strictly necessary to generate the Report. Limited processing metadata (such as scan counts, timestamps, and non-identifying telemetry) may be retained for billing, security, and operational purposes in accordance with our Privacy Policy.

6.3 Transmission to Technology Partners. You acknowledge and consent that Content may be transmitted to, processed by, and temporarily handled by our Technology Partners solely for the purpose of generating the Report. Such processing is subject to the data handling practices of the relevant Technology Partners, which may be located outside Singapore.

6.4 Personal Data. Where Content contains personal data, you warrant that you have a lawful basis under the Singapore Personal Data Protection Act 2012 ("PDPA") and any other applicable data protection law to submit such data, and that you have provided all required notices to and obtained all required consents from the individuals concerned. You shall indemnify us in full against any claim arising from your failure to do so.

6.5 Reports. Reports are generated dynamically and are made available to you at the time of generation. Unless otherwise stated on the Service, we do not maintain a historical archive of Reports and recommend that you save or export Reports you wish to retain.

6.6 Privacy Policy. Our collection, use, and handling of personal data is further described in our Privacy Policy, which forms part of these Terms.

7.1 Our IP. The Service, including all software, models, interfaces, designs, trademarks, logos, text, graphics, and content (excluding your Content), is owned by CleanHire or licensed to CleanHire by our Technology Partners and is protected by intellectual property laws. Nothing in these Terms transfers any ownership right in the Service to you.

7.2 Limited Licence to You. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal business or personal use during the term of your Account.

7.3 Your Content. You retain ownership of your Content. You grant us and our Technology Partners a limited, worldwide, royalty-free licence to access, process, transmit, and analyse your Content solely to the extent necessary to provide the Service and generate the Report. This licence terminates when processing is complete.

7.4 Feedback. If you provide any suggestions, feedback, or ideas relating to the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use such feedback for any purpose, without obligation or compensation to you.

8.1 Reliance on Technology Partners. You acknowledge that the Service is delivered through the integration and orchestration of technologies, models, APIs, and infrastructure provided by our Technology Partners. The availability, performance, accuracy, security, and continuity of the Service are materially dependent on such Technology Partners.

8.2 Pass-Through of Terms. Your use of the Service is subject to the terms, limitations, restrictions, acceptable use policies, and disclaimers imposed by our Technology Partners on CleanHire, to the extent applicable to end users. Where a Technology Partner imposes any obligation, limitation, or exclusion on CleanHire in respect of its services, such obligation, limitation, or exclusion shall be deemed to apply equally to you as between you and CleanHire.

8.3 No Direct Recourse. You shall have no direct claim, cause of action, or recourse against any Technology Partner in respect of the Service. Any issue, defect, or failure attributable to a Technology Partner shall be addressed exclusively between CleanHire and that Technology Partner, and CleanHire's liability to you in respect of any such matter shall be limited to the recovery (if any) that CleanHire actually obtains from the relevant Technology Partner, subject always to Clause 10.

8.4 Upstream Changes. Our Technology Partners may modify, deprecate, withdraw, or change the terms of their services at any time. We may correspondingly modify, suspend, or discontinue any feature of the Service without liability to you.

8.5 Upstream Failures. Any failure, outage, error, inaccuracy, data incident, security breach, or act or omission of a Technology Partner shall be treated, as between you and CleanHire, as a force majeure or third-party event for which CleanHire shall not be liable, save to the extent of any recovery actually received by CleanHire from that Technology Partner and net of costs of recovery.

9.1 As-Is Basis. The Service and all Reports are provided on an "as is" and "as available" basis, with all faults and without warranty of any kind, whether express, implied, statutory, or otherwise.

9.2 No Implied Warranties. To the maximum extent permitted by law, we expressly disclaim all warranties, conditions, representations, and terms, whether express or implied, including any warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, completeness, reliability, availability, non-infringement, quiet enjoyment, or arising from course of dealing or trade usage.

9.3 No Guarantee of Results. Without limiting the foregoing, we do not warrant that: (a) the Service will be uninterrupted, error-free, secure, or free from harmful components; (b) any Report will be accurate, reliable, complete, current, or suitable for your purposes; (c) any defect will be corrected; or (d) any particular result will be achieved.

9.4 Your Assumption of Risk. You use the Service and rely on any Report at your sole risk. You assume full responsibility for any decision, action, or omission made by you or any third party on the basis of a Report.

10.1 Exclusion of Indirect Losses. To the maximum extent permitted by law, CleanHire, its affiliates, officers, directors, employees, agents, licensors, and Technology Partners shall not be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, or for any loss of profit, revenue, business, goodwill, anticipated savings, data, reputation, opportunity, or contracts, howsoever arising, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, and whether or not foreseeable or advised of the possibility of such loss.

10.2 Aggregate Cap. Without prejudice to Clause 10.1, the total aggregate liability of CleanHire to you arising out of or in connection with these Terms, the Service, any Report, or any act or omission of CleanHire or any Technology Partner, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise, shall not exceed the total fees actually paid by you to CleanHire for the Service in the three (3) months immediately preceding the event first giving rise to the claim. Where you are a free-tier user who has paid no fees in such period, our aggregate liability to you shall not exceed SGD 100.

10.3 Back-to-Back Liability. Where any loss, damage, claim, or liability arises wholly or partly from the act, omission, fault, failure, breach, or default of any Technology Partner, CleanHire's liability to you in respect of such loss, damage, claim, or liability shall be limited to the actual recovery (if any) that CleanHire obtains from the relevant Technology Partner in respect of that matter, net of CleanHire's costs of recovery, and subject always to the cap in Clause 10.2, whichever is lower.

10.4 Non-Excludable Liability. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

10.5 Basis of the Bargain. You acknowledge that the disclaimers and limitations in Clauses 9 and 10 reflect a reasonable allocation of risk between the parties, form an essential basis of the bargain, and that the fees charged for the Service would be substantially higher without them. These disclaimers and limitations shall apply even if any limited remedy is found to have failed of its essential purpose.

11.2 Conduct of Claims. The Indemnified Party shall promptly notify you of any claim, provide reasonable cooperation (at your cost) in the defence, and shall be entitled to participate in the defence with counsel of its choice. You shall not settle any claim in a manner that admits fault on the part of, or imposes any obligation on, an Indemnified Party without its prior written consent.

12.1 Termination by You. You may terminate these Terms at any time by closing your Account and ceasing to use the Service.

12.2 Termination by Us. We may suspend or terminate your Account and access to the Service at any time, with or without cause and with or without notice, including where we reasonably believe you have breached these Terms, where continuing to provide the Service would expose us to legal, regulatory, security, or commercial risk, or where a Technology Partner ceases to make its service available to us.

12.3 Effect of Termination. Upon termination: (a) your right to access the Service immediately ceases; (b) any fees already paid are non-refundable; (c) any amounts owing to us become immediately due and payable; and (d) clauses which by their nature should survive termination (including Clauses 1, 2, 5.3, 6.1, 6.4, 7, 8, 9, 10, 11, 13, 14, and 15) shall survive.

13.1 Right to Amend. We may amend these Terms at any time. Where amendments are material, we will provide reasonable notice by email, in-app notification, or posting on the Service prior to the amendments taking effect.

13.2 Continued Use. Your continued access to or use of the Service after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not agree to any amendment, you must cease using the Service and may cancel your Subscription in accordance with Clause 4.3.

14.1 Governing Law. These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.

14.2 Jurisdiction. Subject to Clause 14.3, the parties submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute, controversy, or claim arising out of or in connection with these Terms.

14.3 Injunctive Relief. Notwithstanding Clause 14.2, CleanHire may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or other proprietary rights.

14.4 No Class Actions. To the maximum extent permitted by law, you agree to resolve any dispute with CleanHire on an individual basis only, and waive any right to participate in any class, collective, or representative action against CleanHire.

15.1 Entire Agreement. These Terms, together with the Privacy Policy and any plan- or feature-specific terms referenced on the Service, constitute the entire agreement between you and CleanHire in relation to the Service and supersede all prior or contemporaneous communications, representations, or agreements.

15.2 No Reliance. You acknowledge that you have not relied on any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms.

15.3 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by any court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

15.4 No Waiver. No failure or delay by CleanHire in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.

15.5 Assignment. You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time without your consent, including to any affiliate, acquirer, or successor entity.

15.6 Force Majeure. We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent caused by any event beyond our reasonable control, including acts of God, natural disasters, epidemics, war, civil unrest, labour disputes, cyber attacks, internet or telecommunications failures, utility failures, governmental action, or acts or omissions of Technology Partners or other third-party service providers.

15.7 No Agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and CleanHire.

15.8 Third-Party Rights. Save for our affiliates, officers, directors, employees, agents, licensors, and Technology Partners (each of whom may enforce Clauses 8, 9, 10, and 11 against you), a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of these Terms.

15.9 Notices. Notices to CleanHire shall be sent to legal@cleanhire.ai. Notices to you may be sent to the email address associated with your Account or posted on the Service, and shall be deemed received on the date of sending or posting.

15.10 Language. These Terms are drafted in the English language. Any translation provided is for convenience only, and in the event of inconsistency, the English version shall prevail.

If you have any questions about these Terms, please contact us at legal@cleanhire.ai.